Question 1

How quickly can you fix my stuck doors?

Accepted Answer

At Garage Door Rochester, we understand that a stuck garage door is an urgent issue that affects your daily routine and home security. That's why we guarantee Same-Hour Arrival for all service calls within our coverage area. Our technicians arrive in fully-stocked trucks with common parts, allowing us to complete most repairs on the first visit. For emergency situations outside business hours, our 24/7 emergency service ensures you're never left waiting. On average, we resolve stuck door issues within 30-60 minutes of arrival, depending on the complexity of the problem.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several common issues: Broken or worn springs are the most frequent cause—torsion and extension springs have limited lifespans and can break without warning. Track misalignment occurs when tracks become bent, rusted, or shift out of position, preventing smooth operation. Opener malfunctions including motor burnout, gear failure, or electrical issues can stop your door mid-cycle. Cable problems like fraying, snapping, or slipping off the drum prevent proper lifting. Sensor obstructions or misalignment trigger safety stops. Weather-related issues such as frozen seals in winter or humidity swelling can also cause sticking. Our technicians diagnose the exact cause and provide lasting solutions.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We believe quality garage doors should be accessible to every homeowner. We offer several financing options including 0% interest for qualified buyers (terms apply), flexible payment plans with low monthly payments, and quick approval process with competitive rates. During your free consultation, we'll discuss all available financing options and help you find a payment plan that fits your budget. The application process is straightforward and most approvals take just minutes. Don't let budget concerns prevent you from getting the garage door you need—contact us to learn about current financing promotions.

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